Terms & Conditions

These Terms and Conditions ("Terms") apply to all advisory services provided by Orryx ("we", "us", or "our"), a business registered at Lebuh Light 22, 10200 George Town, Pulau Pinang, Malaysia. By commissioning our services or submitting an enquiry, you agree to these Terms.

References to "you" or "the Client" mean the organisation or individual engaging Orryx for advisory services. These Terms do not create an employment, partnership, or joint-venture relationship.

§01 Scope of Services

Orryx provides non-regulated operational advisory services in the area of GPU and AI infrastructure planning. Our services are advisory in nature and are focused on planning considerations, scenario analysis, and operational readiness. They do not constitute:

• Engineering design or certification
• Financial, investment, or procurement advice
• Legal or compliance advice
• Any regulated professional service requiring a licence under Malaysian law

The specific scope, deliverables, and duration of each engagement are agreed in writing before work begins.

§02 Engagement Process

All engagements begin with a scoping discussion to confirm objectives, timelines, and the applicable service tier. A written engagement summary or statement of work is issued before advisory work commences. Work begins once both parties have confirmed the scope in writing and, where applicable, the first instalment has been received.

Orryx reserves the right to decline or discontinue an engagement where the requested scope falls outside our areas of practice.

§03 Fees and Payment

Fees are quoted in Malaysian Ringgit (RM) and are as set out in our current service descriptions:

• Infrastructure Readiness Review: RM 520 per engagement
• Scaling Roadmap Consultation: RM 2,200 per engagement
• Embedded Planning Partner: RM 4,500 per quarter

Payment terms are specified in the engagement summary. For fixed-price engagements, a 50% deposit is due on engagement confirmation, with the balance invoiced on delivery of final outputs. For retained arrangements, fees are invoiced at the start of each quarter. All fees are exclusive of applicable taxes unless otherwise stated.

Invoices are payable within 14 days of issue. Late payment may result in a pause to advisory work until the outstanding balance is settled.

§04 Deliverables and Intellectual Property

Upon full payment of fees for an engagement, Orryx grants the Client a non-exclusive licence to use the deliverables produced under that engagement for the Client's internal business purposes. This licence does not permit:

• Resale or commercial distribution of deliverables to third parties
• Representation that the work was produced by the Client's own staff
• Modification and redistribution without attribution

Orryx retains ownership of all methodologies, frameworks, tools, and background intellectual property used in producing deliverables. We may reference completed engagements in aggregate for the purposes of practice development, without identifying the Client by name.

§05 Client Responsibilities

The quality of advisory outputs depends on the accuracy and completeness of information provided by the Client. You agree to:

• Provide accurate information about your current environment, plans, and constraints
• Make relevant team members available for workshops and review sessions as agreed
• Review and respond to draft deliverables within the timeframes agreed at engagement start
• Notify Orryx promptly of any material changes to your requirements during the engagement

Where delays in Client responsiveness affect the engagement timeline, Orryx will not be liable for resulting schedule overruns.

§06 Confidentiality

Both parties agree to treat as confidential any non-public business information shared during an engagement. Orryx will not disclose Client-specific information to third parties without your consent, except where required by law. This obligation continues for two years after engagement close.

Where a more detailed confidentiality or non-disclosure arrangement is required, this may be agreed in writing at the scoping stage.

§07 Limitations of Advisory

Our services provide planning perspectives and informational frameworks. All implementation decisions remain the sole responsibility of the Client. Orryx does not warrant that specific outcomes will result from following advisory recommendations. Our total aggregate liability for any claim arising from an engagement shall not exceed the fees paid for that specific engagement.

We are not liable for indirect, consequential, or speculative losses, including but not limited to lost revenue, lost data, or reputational damage.

§08 Termination

Either party may terminate an engagement by providing 14 days written notice. On termination:

• Orryx will invoice for all work completed up to the termination date at a pro-rated rate based on the agreed engagement fee
• Any deliverables completed and paid for will be transferred to the Client
• Deposits for work not yet commenced may be refunded at Orryx's discretion, depending on preparatory work already undertaken

Orryx may terminate immediately if the Client provides materially false information, fails to pay outstanding invoices after 30 days, or requests activities outside our stated scope.

§09 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or from an engagement with Orryx shall be subject to the exclusive jurisdiction of the courts of Malaysia. Both parties agree to seek resolution through good-faith discussion before initiating formal proceedings.

§10 Contact and Amendments

Orryx reserves the right to update these Terms from time to time. The current version is always published at orryx.live/terms-conditions.html. Material changes will be communicated to active Clients directly.

For questions about these Terms, contact us at:

• Email: [email protected]
• Phone: +60 4-263 8517
• Address: Lebuh Light 22, 10200 George Town, Pulau Pinang, Malaysia